Shipping policy

Thank you for shopping at Fixmorin. We specialize in practical home repair and household maintenance products. This Shipping Policy explains how orders placed through fixmorin.com are processed, shipped, tracked, and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may be processed on the next business day. Processing times may be slightly longer during holidays, promotional periods, or periods of high order volume.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

Our typical estimated delivery time after order processing is:

Standard Shipping: 7–15 business days

Please note that delivery times are estimates and may vary depending on your destination, shipping carrier, customs procedures, weather conditions, public holidays, and other circumstances outside our reasonable control.

Shipping Costs

Applicable shipping charges will be displayed during checkout before you complete your purchase.

If free shipping or another shipping promotion is available, the applicable terms will be displayed on fixmorin.com or during checkout.

Order Tracking

When tracking information is available, it will be sent to the email address associated with your order after your package has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

If your tracking information has not updated for an extended period, please contact us at service@fixmorin.com.

Shipping Home Repair Products

Fixmorin focuses on home repair and household maintenance products. Depending on the size, weight, availability, and fulfillment location of the products in your order, items may occasionally be shipped separately.

If your order contains multiple packages, you may receive separate tracking information for each shipment.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact service@fixmorin.com as soon as possible.

We will make reasonable efforts to update your information before shipment. However, once an order has entered processing or has been dispatched, changes may no longer be possible.

Delayed Shipments

Occasionally, deliveries may be delayed due to circumstances such as:

Shipping carrier operations
Customs processing
Severe weather conditions
Public holidays
High shipping volumes
Incorrect or incomplete delivery information
Other circumstances outside our reasonable control

If your order has not arrived within the expected delivery period, please contact us with your order number so that we can assist you in checking its status.

Lost or Missing Packages

If your tracking information shows that a package has been delivered but you cannot locate it, please check the delivery area and contact the applicable shipping carrier where appropriate.

If you still cannot locate the package, please contact service@fixmorin.com and provide your order number and tracking information.

We will make reasonable efforts to assist you in reviewing the shipment status.

Damaged Products

Please inspect your home repair products after delivery.

If a product arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible and provide:

Your order number
A description of the issue
Clear photographs of the product
Photos or videos showing the damage where appropriate
Photographs of the shipping packaging where relevant

Our customer service team will review the information and provide appropriate assistance.

International Shipping

Shipping availability depends on your destination and the options displayed during checkout.

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country or region.

Where these charges are not collected during checkout, they may be the responsibility of the recipient.

Order Changes and Cancellations

If you need to change or cancel an order, please contact service@fixmorin.com as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, modification or cancellation may no longer be possible.