Thank you for shopping at Fixmorin. We specialize exclusively in home repair and household maintenance products. This Return & Refund Policy explains the conditions and procedures for returns, refunds, exchanges, damaged products, and order cancellations for purchases made through fixmorin.com.
30-Day Return Policy
We accept eligible return requests within 30 days of delivery.
To qualify for a standard return, the product should generally be:
- Unused and in its original condition
- Returned in its original packaging
- Complete with all parts, accessories, instructions, and included materials
- Accompanied by valid proof of purchase or order information
Home repair products that have been substantially used, installed, modified, intentionally damaged, or damaged through improper use may not qualify for a standard return, except where otherwise required by applicable law.
How to Request a Return
Before returning any product, please contact us at:
Email: service@fixmorin.com
Please provide:
- Your order number
- The product you wish to return
- The reason for your return
- Clear photos or videos where relevant
After reviewing your request, our customer service team will provide the applicable return instructions and return address.
Please do not send products back without contacting us first.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive a home repair product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the problem
- Clear photographs of the product
- Photos or videos demonstrating the defect where appropriate
- Photographs of the packaging where relevant
After reviewing the information, we will provide an appropriate solution, which may include a replacement, refund, or other applicable remedy.
Product Compatibility
Customers are encouraged to review product descriptions, dimensions, materials, specifications, and compatibility information before placing an order.
Home repair requirements can vary depending on the surface, material, fixture, installation method, and intended application.
If you are unsure whether a product is appropriate for your repair project, please contact us before purchasing.
Non-Returnable Items
Certain products may not qualify for a standard return, including:
- Products damaged through misuse or improper handling
- Products damaged through incorrect installation
- Products that have been materially altered or modified
- Products missing essential parts or accessories
- Products that have been consumed or substantially used during a repair
- Personalized or customized products
- Gift cards
- Products clearly marked as final sale or non-returnable, where permitted by law
These exclusions do not affect any consumer rights that cannot legally be excluded.
Return Shipping Costs
For standard returns that are not caused by an incorrect, damaged, or defective product, customers may be responsible for return shipping costs.
If you receive an incorrect, damaged, or defective product, please contact us before returning it so that we can provide appropriate instructions.
Original shipping charges are generally non-refundable unless otherwise required by applicable law.
Refunds
After we receive and inspect an eligible returned product, we will notify you regarding the status of your refund.
If approved, your refund will generally be issued to the original payment method used for the purchase.
Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account.
Actual processing times may vary depending on your bank, card issuer, or payment provider.
Exchanges
If you would like to exchange an eligible home repair product, please contact us at service@fixmorin.com.
Exchanges are subject to product availability and the condition of the returned product. Our customer service team will provide the applicable instructions after reviewing your request.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, cancellation or modification may no longer be possible.
Return Address
Please do not automatically send returns to our registered company address.
Our registered business address is not necessarily the applicable return warehouse.
The appropriate return location may vary depending on the product and fulfillment location. Please contact service@fixmorin.com before returning any product.
Our customer service team will provide the appropriate return address and instructions after reviewing your request.
Packages returned without prior instructions may experience delays in processing.
Refunds for Missing Packages
If your order has not arrived within the expected delivery period, please contact us before requesting a refund.
We may review the applicable tracking information and shipping status before determining the appropriate resolution.
Consumer Rights
Nothing in this Return & Refund Policy is intended to limit or exclude any statutory consumer rights that cannot legally be waived or excluded.
Where applicable law provides additional rights or remedies, those requirements will apply.
Contact Us
If you have questions about returns, refunds, exchanges, damaged products, or order cancellations, please contact us:
Email: service@fixmorin.com
Phone: +86 13004283614
Company Information
Brand: Fixmorin
Company Name:
Gucheng County Mengsonglan Trading Co., Ltd.
Registered Address:
Unit 2-1080, Cross-border E-commerce R&D Building, South Side of Gushui Road, Economic Development Zone, Gucheng County, Xiangyang City, Hubei Province (Registered Address)
Website: fixmorin.com
Email: service@fixmorin.com
Phone: +86 13004283614
U.S. Warehouse & Return Address
Return Address：485 Horizon Drive NE, Suite 800 Suwanee, GA 30024 United States
Fixmorin is operated by Gucheng County Mengsonglan Trading Co., Ltd.